FAQ

Answers to the most common questions about PostureTracker

I was using my app, but it stopped and opened up a bug report email during a lesson. What should I do?
If you don’t want to file a bug report, tap the red X in the upper left corner to go back to the screen you were using. If you want to file a bug report, pl...
Fri, 1 Jul, 2022 at 7:04 AM
Can you sleep with the PostureTracker on?
Yes, as long as it is comfortable for you, you can also sleep with the sensors. 
Fri, 1 Jul, 2022 at 7:04 AM
Phones emit some radiation. What level of radiation do the sensors have?
Generally speaking, the radiation exposure caused by the PostureTracker sensors is ~13 times lower than the exposure caused by an iPhone 8. See our user gui...
Fri, 1 Jul, 2022 at 7:04 AM
Does the PostureTracker interfere with if you have a heart monitor, hearing aid, or other wearable electronic devices?
PostureTracker sensors and the PostureTracker charger have FCC approval and should not interfere with other devices.
Fri, 1 Jul, 2022 at 7:08 AM
Does the calibration hold if you go away from the phone?
Yes. You can walk up to 30ft from your phone and the connection will remain.  If the connection between phone and sensors drops, it will need to be reestabl...
Fri, 1 Jul, 2022 at 7:08 AM
My PostureTracker set isn’t connecting to the app. What do I do?
Make sure you have the most recent version of the app.  Close the app (double-tap the home icon, then flick the PostureTracker screen upwards to close ...
Fri, 1 Jul, 2022 at 7:08 AM
How will I know that the sensors are already connected?
The upper bar shows a battery symbol and the name of your sensor set. The set named BCK is fully connected. To re-connect or to search another sen...
Fri, 1 Jul, 2022 at 7:08 AM
What do I do when the connection status says “Disengaging”?
Wait for a moment, this should disappear.  If this does not disappear, make sure sensors are charged. Put sensors in the charging bay and take them bac...
Fri, 1 Jul, 2022 at 7:08 AM
What do I do if the app isn’t recognizing my PostureTracker sensors?
When using sensors for the first time, the PostureTracker may not pick up the sensors right away. Hard quit the app by pressing the home button twice and sw...
Fri, 1 Jul, 2022 at 7:11 AM
When I tap “Upright & Relaxed”, the sensors do not light in Blue or Green so I am not sure which sensor I’m placing in what position?
There can be a slight delay between the sensors and the app which usually happens when the sensors are running low on battery. To avoid certain delays, make...
Fri, 1 Jul, 2022 at 7:11 AM